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Payment status and proforma invoices

For every order you can see how its invoices and advance payments are paid. The proforma detail also shows received payments and final invoices to download.

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  1. Open Orders

    In the menu on the left click “Orders”.
    Tap the menu (three lines in the top left corner) and choose “Orders”.

  2. Check the payment status

    Payment shows how the invoices for the order are paid:

    • empty circle — no invoice issued yet,
    • hourglass — the invoice is waiting for payment,
    • partly filled circle — part has been paid (hover to see the percentage),
    • green tick — paid.

    Proforma shows the status of proforma invoices: Awaiting payment, Partially paid or Paid. Orders without advance payments do not have it.

    Payment shows how the invoices for the order are paid:

    • empty circle — no invoice issued yet,
    • hourglass — the invoice is waiting for payment,
    • partly filled circle — part has been paid,
    • green tick — paid.

    Proforma shows the status of proforma invoices: Awaiting payment, Partially paid or Paid. Orders without advance payments do not have it.

  3. Open the proforma invoices

    Click the status next to Proforma. At the top you see the order price excluding and including VAT, the total of proforma invoices, how much has been paid and how much has been settled. The PDF icon next to the order number opens the order confirmation.

    For each proforma invoice you see the due date, whether it was sent to you by e-mail, the received payment (tax document) and the final invoice it was settled in. Download any document via its PDF icon.

    Tap the status next to Proforma. At the top you see the order price excluding and including VAT, the total of proforma invoices, how much has been paid and how much has been settled. The PDF icon at the order number opens the order confirmation.

    For each proforma invoice you see the due date, whether it was sent to you by e-mail, the received payment (tax document) and the final invoice it was settled in. Download any document via its PDF icon.

Not working?

The order has no Proforma

No proforma invoice was issued for the order. It is paid based on the invoice — its status is shown under Payment.

I have paid, but the status has not changed

A payment appears in the portal once it has been processed by our accounting. If the status is still wrong after a few working days, please contact your contact person at ISOTHERM.

Where do I find all invoices?

In the Invoices menu. Invoices also include a QR code for payment and an ISDOC file for importing into accounting software.

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