Customer portal help
Show guide for
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Logging in to the portal
Setting your password, logging in and the security code from your e-mail.
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Adding the app to your home screen
The portal icon on your phone’s home screen — open the portal with one tap, like an app.
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Language, password and logged-in devices
Switching the portal language, changing your password and logging out another device.
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Submitting a complaint by scanning the label
Enter or scan the barcode from the glass label and submit a complaint in seconds.
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Submitting a complaint by order and position
Find the order, open the position and submit a complaint straight from its detail.
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Payment status and proforma invoices
How to tell what has been paid for an order and where to find proforma invoices and payment documents.