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Language, password and logged-in devices

Everything about your account is in the account menu — on a computer at the bottom left, on a phone under the circle with your initials in the top right corner.

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  1. Switch the language and open Settings

    At the bottom left you find the language selection and Settings. Choose the language in the drop-down list — the portal remembers it and sends you e-mails in that language too.

    Tap the circle with your initials in the top right corner. The menu contains the language selection and Settings. The portal remembers the chosen language and sends you e-mails in it too.

  2. Change your password

    In Settings click Password, enter your current password, the new one twice and click “Change password”. The password must have at least 8 characters, a lowercase and an uppercase letter and a digit.
    In Settings tap Password, enter your current password, the new one twice and tap “Change password”. The password must have at least 8 characters, a lowercase and an uppercase letter and a digit.

  3. Check logged-in devices

    Active logins shows where you are currently logged in (IP address, city, device). Log out a device you do not recognise or have lost with “Log out” — accessing the portal from it will require the code from the e-mail again.

    Previous logins shows your login history.

Not working?

I do not remember my current password

Log out and click “Forgotten password” on the login page. You will receive a link to set a new password.

My name or e-mail in Basic information is wrong

You cannot change these details yourself. Please contact your contact person at ISOTHERM.

I see a login I do not recognise

Log it out with “Log out” and change your password. If it happens again, let us know.

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